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BULK BAGS ARRIVE ON A STANDARD SIZE PALLET DELIVERED VIA A TAIL-LIFT VEHICLE WHERE A MANUAL PUMP TRUCK IS USED TO REMOVE THE GOODS OFF THE VEHICLE 

(Examples below)

Dimensions of Tail Lift Vehicle: Width: 2.55m Length: 11.00m height:4.00m

WE DO NOT USE CRANES OR HI-ABS UNDER ANY CIRCUMSTANCES FOR ANY TYPE OF DELIVERY

WE DO NOT HAVE A PALLET OR BAG RETURN SERVICE; THE CUSTOMER IS RESPONSIBLE FOR DISPOSING OF ALL PACKAGING

BEFORE PLACING AN ORDER

We use 18 tonne vehicles that requires sufficient access to the delivery point and room to manoeuvre around safely, to avoid disappointment of a failed delivery, ensure THE OFF-LOADING AREA meets the following a successful delivery:

  • A minimum width of 3 metres is required for vehicle access
  • Free of any obstacles such as low hanging trees
  • Reasonable level HARD SURFACE for off-loading (as each pallet can weigh as much as 1 tonne)
  • Hand pump trucks CAN NOT operate on soft or loose or soft ground such as grass or gravel
  • ALL DELIVERIES ARE MADE KERBSIDE & REQUIRE A SIGNATURE (unless otherwise agreed and confirmed beforehand)

FAILURE TO DO SO MAY RESULT IN RE-DELIVERY CHARGE OF £20.00 + VAT PER PALLET

For health & safety reasons for you, the driver and the public, it is at the driver’s discretion to deem the delivery point unsuitable for off-loading and are within their rights to refuse to unload any consignments; alternatively, they may suggest off-loading near as possible to the required point where it is safe to do so.

PLEASE NOTE: Charges will be incurred if you have unsuitable access, if the delivery cannot take place due to these conditions then a minimum £50.00 + VAT per pallet return cost will be incurred, see our full Terms & Conditions for more information.

The Stone and Garden Company do not accept liability for any late deliveries for factors outside of our control, such as traffic delays, weather, and breakdowns.

RETURNS

The customer has the right to cancel any order. However, any cancellation must be made prior to dispatch, this means if the product is ordered before 12 O'Clock midday this must be cancelled by 4pm on the same day. If ordered after 12 O'Clock midday, cancellation must be made before 4pm the following day.

Cancellations should be made by telephoning 01302 354 500 between the hours of 8.00am and 4.30pm (Monday – Friday) or alternatively email [email protected]

Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery or we will collect the goods and charge you the cost of return which will be a minimum of £50.00 + VAT per pallet plus any zonal charges.

Returned loads, if cancelled on route, will incur a return delivery charge of £50.00 + VAT per pallet, this will be deducted from any refund due.

Where a delivery cannot be made on the due date due to access issues or unforeseen circumstances, we will attempt a re-delivery at your request for a charge of £20.00 + VAT per pallet. If you have any queries relating to this or any other issue, please call us on 01302 354 500.