ALL INTERNET DELIVERIES ARE MADE VIA TAIL-LIFT VEHICLES, AS SHOWN IN (fig:1)
WE DO NOT USE CRANES OR HI-ABS UNDER ANY CIRCUMSTANCES FOR ANY TYPE OF DELIVERY
ALL ITEMS ARRIVE ON PALLETS AND ARE EITHER IN BULK BAGS OR IN HANDY BAGS STACKED
WE DO NOT HAVE A PALLET OR BAG RETURN SERVICE, THE CUSTOMER IS RESPONSIBLE FOR DISPOSING OF ALL PACKAGING
We use 18 tonne vehicles that requires sufficient access to the delivery point and room to manoeuvre around safely, to avoid disappointment of a failed delivery,
ensure THE OFF-LOADING AREA meets the following a successful delivery.
FAILURE TO DO SO MAY RESULT IN RE-DELIVERY CHARGE OF £50.00 PER PALLET
For health & safety reasons for you, the driver and the public, it is at the driver’s discretion to deem the delivery point unsuitable for off-loading and are within their rights to refuse to unload any consignments; alternatively, they may suggest off-loading near as possible to the required point where it is safe to do so.
Charges will be incurred if you have unsuitable access, if the delivery cannot take place due to these conditions then a minimum £50.00 + VAT per pallet return cost will be incurred, see our full Terms & Conditions for more information.
The Stone and Garden Company aim to deliver all goods within 72 hours of receipt of your order.
The Stone and Garden Company do not accept liability for any late deliveries for factors outside of our control, such as traffic delays, weather and breakdowns
The customer has the right to cancel any order. However any cancellation must be made prior to dispatch, this means if the product is ordered before 12 O'Clock midday this must be cancelled by 4pm on the same day. If ordered after 12 O'Clock midday, cancellation must be made before 4pm the following day.
Cancellations should be made by telephoning 0300 303 3213 between the hours of 9.00am and 5.00pm - Monday - Friday
Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery or we will collect the goods and charge you the cost of return which will be a minimum of £50.00 per pallet plus any zonal charges.
Returned loads, if cancelled en route, will incur a return delivery charge of £50.00 per pallet, this will be deducted from any refund due.
Where a delivery cannot be made on the due date due to access issues or unforeseen circumstances we will attempt a re-delivery at your request for a charge of £50.00 per pallet. If you have any queries relating to this or any other issue please call us on 0300 303 3213.