The Stone & Garden Company Terms & Conditions

Delivery

ALL DELIVERIES ARE MADE VIA TAIL-LIFT VEHICLES - WE DO NOT USE CRANES OR HI-ABS

Any NEXT DAY deliveries need to be placed before 12 O'Clock midday Monday to Thursday.  Next Day deliveries placed on a Friday before 12 O'Clock midday will be delivered the following Monday (excluding Bank Holidays - then the delivery will be on the Tuesday).

The following check list is provided to ensure that your delivery is achieved safely and on time.

 
  1. Have I given the correct Address, Postcode and Contact telephone number
  2. Have I ensured the route to the property has suitable access for an 18 tonne tail-lift vehicle
  3. Are there any obstacles such as low hanging trees that may interfere with the high sides of the vehicle?
  4. Is the delivery address for the goods on a Solid Flat Level surface, ie -Concrete, tarmac or Block paving? Pallet trucks cannot operate on grass, mud, gravel, loose ground, up or down inclines or steps
  5. Have I ensured that I or an individual will be available to sign for the goods? (If a signature is unavailable there must be a safe place to leave the goods, if not the goods may be returned for delivery at a later date.  Further charges per pallet may be incurred if this happens.
  6. If you do have delivery restrictions simply contact us on 0300 303 3213 and we will make special arrangements to try and accommodate them.

The Stone & Garden Company will not accept any liability for damages to property caused during delivery whereby the customer has instructed drivers or have made requests for goods to be placed anywhere other than on the kerbside.

The delivery vehicles must be able to park in an area where the delivery is to be made; they cannot park in any red zones or on restricted parking.

It is at the drivers discretion to deem the delivery unsuitable he is well within his rights to refuse to unload the pallet or alternatively unload it as near as possible to the required destination, which may well be at the side of the road. If a kerb side delivery has been made it is the customer’s responsibility to move the product from the place of delivery to the area of requirement.

Where a delivery cannot be made on the due date due to access issues we will attempt a re-delivery at your request for a minimum charge of £50 per pallet plus VAT.

The Stone & Garden Company aim to deliver all goods within 72 hours of receipt of your order. The Stone & Garden Company cannot be accountable for late deliveries as a result of factors outside of our control, such as increased traffic delays, weather and breakdowns.  Deliveries are made between 8.30 am and 6 pm weekdays and 8.00 am to 12:30 pm Saturday mornings (extra charge incurred)/

The Stone & Garden Company offer a variety of Delivery Services, If you require your order delivering at a specific time, you can upgrade your delivery service at a small additional cost, and can usually stipulate a morning, afternoon or next day service.

Pricing

All prices quoted by The Stone & Garden Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed and may be changed at any time.

The Stone & Garden Company reserves the right to revise the quoted price in the event of any unforeseen and extraordinary expenses. VAT All prices stated include VAT at the applicable rate. For orders made outside of the UK all orders will be charged including the applicable UK rate of VAT. Any UK VAT paid can then be claimed back through your home country.

Should an incorrect price be displayed, https://www.stoneandgarden.co/  reserves the right to refuse orders.

Pro-Forma Invoices are valid for 30 days from the date stated on the invoice. And if cost prices change, that invoice may become void.

Supply of Products

The customer is fully aware of the conditions of sale for our goods. The Stone & Garden Company cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the products themselves. Natural products may show colour variations. All sizes quoted are approximate.

Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.

The company require any complaint to be made in writing by the customer within 14 days. If the customer is dissatisfied with the product then it must be returned to the company within a reasonable time after the complaint has been logged. A refund will then be made for the original purchase price. Should it be deemed that the product is satisfactory we reserve the right to charge for the cost of return. All prices quoted by The Stone & Garden Company for the sale of any products are delivered with the exception of any additional zone costs as described on the delivery page.

Customers are required to pay by credit card/debit card at the time of ordering.

Prices quoted are all-inclusive & delivered unless otherwise stated.

All products (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.

Sizing

Most of our products have been mechanically screened through meshes of the size specified.  However, any screening process can only separate within two dimensions, meaning any screened products may consequently contain particles with one longer dimension than the sizing specified.

Please also be aware that some of the product photographs may appear to look larger or smaller than their actual size.  If you're unsure about a product in particular, please call us to discuss.

Ordering/Amendments

You are deemed to have placed an order with us by ordering via our online checkout process or via telephone ordering system. As part of our checkout process you will be given the opportunity to check your order and to correct any errors prior to confirming the order. Once completed, we will send you an order acknowledgement detailing the products you have ordered and the pricing to the e-mail address provided during the ordering process. The order is only accepted by https://www.stoneandgarden.co/ upon dispatch of the ordered goods and confirmed via a dispatch confirmation e-mail even if your payment has been processed immediately. We will notify you by phone or e-mail if we cannot accept your order or if you cancel the order prior to dispatch.

We may refuse to accept an order:

  1. Where goods are not available
  2. Where we cannot obtain authorization for your payment
  3. If there has been a pricing or description error
  4. If you do not meet any eligibility criteria set out in our terms and conditions

Order amendments

Any order amendments must be made before goods are dispatched; dispatch may be up to three working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email; this will be needed in any further correspondence or dispute. We are unable to amend orders after dispatch.

Cancellation/Returns Policy

The customer has the right to cancel any order. However any cancellation must be made prior to dispatch, this means if the product is ordered before 12 o'clock midday this must be cancelled by 4pm on the same day. If ordered after 12 o'clock midday cancellation must be made before 4pm the following day.

Cancellations should be made by telephoning Tel 0300 303 3213 between the hours of 9.00 and 5.00pm.

Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the day of delivery, or we will collect the goods and charge you the cost of return which will be a minimum of £50.00 plus VAT per pallet plus any zonal charges.

Returned loads if cancelled en route will incur a return delivery charge of £50.00 plus VAT per pallet; this will be deducted from any refund due.

Where a delivery cannot made on the due date due to access issues or unforeseen circumstances we will attempt a re-delivery at your request for a charge of £50.00 plus VAT per pallet. If you have any queries relating to this or any other issue please call us on 0300 303 3213.

This does not affect your statutory rights

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website.  We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.  The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 

Liability

The Stone & Garden Company and any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and the officers, directors, employees,  shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any  way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 

Nothing in these terms and conditions shall exclude or limit our liability for Misrepresentation as to a fundamental matter, Fraud, Death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977), Any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

By using our website to place an order for goods and/or register as a member of our websites you are confirming you agree to the terms and conditions as set out above, and in our Privacy Policy.

If you do not agree to be legally bound to the terms above or if you have any questions regarding our terms of use please contact our team who will be pleased to assist with your query.

The terms and conditions do not affect your statutory consumer rights as set out in the Sale of Goods Act 1979 (as amended).

The terms and conditions may be changed at any time and at our discretion. Certain provisions of the terms and conditions may be superseded at any time by expressly designated legal notices or terms located on particular items of this Website.

Company Address

The Stone & Garden Company, Holme Wood Lane, Armthorpe, Doncaster, DN3 3EH